Get It Together, NZXT: BLD PC Undercover Review as a Real Customer

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Our review of the NZXT BLD Streamer PC features customer service benchmarks, system performance, assembly, & build quality analysis. We're auctioning this off for charity, 100% to Cat Angels Pet Adoptions: www.ebay.com/itm/CHARITY-AUCT.... It didn't feel right to buy, review, and return given this was all undercover and that we can mostly afford this now (unlike the old days), but we also don't want this computer taking up space in our office. Place a bid (only if serious, please, or we'll have to relist) to benefit Cat Angels in its efforts to take rescue cats and find them homes. Cat Angels is a no-kill shelter that we are happy to support.

Additionally, if you'd like to support our efforts directly (since we're likely losing money on this video), please consider grabbing something from the GN Store to support us and get something high-quality in return. We have desk-size mouse mats, PC building modmats, shirts, mouse pads, and more: store.gamersnexus.net/

GN Wireframe desk mats (featuring blue underside, blue trim, and PC components in wireframe across the entire surface): store.gamersnexus.net/product...
GamersNexus Large Modmats for PC building: store.gamersnexus.net/product...

In this review, we're secretly testing the customer service experience, build quality, and performance relating to an NZXT BLD "Streamer" system for gaming and streaming. The configuration was about $1500 pre-taxes, featuring the specs listed below. Our goal was to evaluate NZXT's customer service after being horrified at the level of its incompetence when looking through its twitter feed, but we wanted to do that as real customers and without alerting NZXT. We also wanted to test NZXT BLD's ability to assemble a system properly, which is a test that, thus far, Walmart, iBUYPOWER, and CyberPower have all failed in our pre-built reviews. We assume that someone will do it right eventually, but we were 0 for 4 leading into this review. Sometimes it's small, like forgetting to initialize a drive or enable XMP, and other times it features cables disconnected. NZXT's chance to prove that it can be better than long-standing system integrators lies with its BLD systems.

- Case: NZXT H510 White
- CPU Cooling: AMD Wraith Prism
- Motherboard: MSI B450 Tomahawk
- GPU: MSI RTX 2070 SUPER GAMING X
- CPU: AMD R7 3700X 8-CORE CPU
- PSU: EVGA 600W BR BRONZE
- RAM: TEAM T-FORCE VULCAN Z 16GB 2X8 3200 (XMP OFF by default)
- SSD: INTEL 660P 1TB
- EXTRA: NZXT PUCK BLUE
- EXTRA: MSI MS-905C-WIFI
- WIN 10 HOME PRE-INSTALLED

You'd probably find our other pre-built reviews interesting:

GN Walmart DTW Pre-Built Review (Part 1): • Walmart Gaming PC...
GN Walmart Second Chance Review: • Walmart Gaming PC...
Cyberpower Undercover Review: • Walmart vs. Cyber...
iBUYPOWER System Review: • iBUYPOWER vs. Wal...

Like our content? Please consider becoming our Patron to support us: www.patreon.com/gamersnexus

TIMESTAMPS

00:00 - Our History of Bad Pre-Built Systems

05:40 - Build & Assembly Quality, Hardware, Connection Issues
15:10 - NZXT customer Service Benchmark
28:22 - NZXT XMP on vs. Off Benchmarks
31:47 - Conclusions

** Please like, comment, and subscribe for more! **

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Follow us in these locations for more gaming and hardware updates:

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Editorial, Testing: Steve Burke
Editorial, Testing: Patrick Lathan
Video: Keegan Gallick, Andrew Coleman

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27 Mar 2023

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Gamers Nexus 2 yıl önce

CHARITY AUCTION LISTING IS NOW LIVE! We're auctioning this system off for charity because we don't want it. Signed on the side panel by the team. 100% of proceeds goes to to Cat Angels Pet Adoptions: www.ebay.com/itm/CHARITY-AUCTION-NZXT-BLD-AUTOGRAPHED-BY-GAMERSNEXUS-STREAMER-PRE-BUILT-PC/303627534822 GN Walmart DTW Pre-Built Review (Part 1):trvid.com/video/video-PTni-Vfrf9c.html GN Walmart Second Chance Review: trvid.com/video/video-pFVtDFhHy18.html Cyberpower Undercover Review: trvid.com/video/video-rRlCtp_q1YM.html iBUYPOWER System Review: trvid.com/video/video-h22vF98iGQM.html

Jimmy Goforth 5 aylar önce

@Gamers Nexus its customer service is still terrible i ordered a prebuilt as their guaranteeing 48hr for ship out times my progress hasnet changed in 6 days and every time i hop in chat i get no were im so fustrated

watson sees Yıl önce

999

rvgmofficial Yıl önce

Wow nice job Walmart

Terra Incognita Gaming Yıl önce

Just me or does he look like the ddd-dedodated wam kid from minecon

Juliett A 2 yıl önce

I've been building PCs for 20 years and seating a CPU still makes me sweat every time. Suggesting that random customers should do it is insane.

Mattsstuff08 16 gün önce

@Ler Rhann to be fair AMD CPU’s are very easy to break if you’re clumsy like me

Kevin Catal 2 aylar önce

Yeah I think putting the cpu and cpu fan on are always the most nerve racking for me. Crazy how bad the prebuilt scene is when you get past even the initial like 400 dollar upcharge

Nicholas Wiewiora 3 aylar önce

@Badumtss If they're buying a pre-built PC, the idea is it's ready to go when they get it... they shouldn't have to reseat CPUs or mess with anything. That's why they built a... "pre-built" computer...

The Saival 4 aylar önce

seating a cpu is no stress for me after I have fixed a processor with bent pins with a pair of pliers however, applying thermal paste triggers my perfectionism to the level of anxiety. What if I do too much and it spills, its gonna be a pain in the butt to clean. What if I do too litle and it doesnt cover well, we are gonna have hotspots and shit performance.

JayJay Golden 4 aylar önce

@Adam C you dont shit yourself from the pressure intel's retention brackets exert on the cpu? it always feels wrong to me.

KingFurykiller 2 yıl önce

When one of the most intelligent and knowledgeable PC youtubers says that DIY-only elitism is off-putting, that's strong. I like it

JayJay Golden 2 aylar önce

@Resident Weevil 2077 Yes, diy is often better. But let people be happy with their pre-builts and if someone reallt wants a pre built, advice a good one instead of going against what they want. Nothing wrong with disliking prebuilts, just dont hold it against people buying them.

Resident Weevil 2077 2 aylar önce

@JayJay Golden when you start seeing incompetence across the board for prebuilts - especially for Dell/Alienware - wouldn't you start to believe DIY is better?

JayJay Golden 2 aylar önce

@Resident Weevil 2077 ? i'm talking about people judging others for getting prebuilt, not people fairly criticizing bad systems integrators/builders.

Resident Weevil 2077 2 aylar önce

@JayJay Golden when someone gets a new prebuilt PC, the expectation is it's supposed to work out of the box. If someone has to tinker with a prebuilt in order to get it working properly, that's where the issue lies. It's not a matter of prebuilt vs DIY, but simply a matter of trusting those that should know how to build a PC and they sh*t the bed. It's when those of us who know how to build PCs see this ineptness start to get irked. If you're gonna make PC building into a career, at least know what TF you're doing first before doing so.

JayJay Golden 4 aylar önce

meanwhile in the comments the diy elitism is as strong as ever

Zitrolika 2 yıl önce

Customer: Your case is on fire! NZXT: DEFINE FIRE

CrazyGaming 11 aylar önce

Customer: it burns my skin and is bright! Also a lot of smoke NZXT: CALL THE FIRE DEPARTMENT

Lee Han Bin Yıl önce

_chuckles __-"I'm in danger"-__ _*_"This is fine"_*

SHUBH Yıl önce

@TheWanderingGrasshopper lol

TheWanderingGrasshopper Yıl önce

Sounds like NZXT customer service is the equivalent of the school nurse giving you an ice pack for a virus

Jay Hartbarger 2 yıl önce

suggesting a customer reseat the cpu is just jaw dropping.

Aidan Francis 3 aylar önce

@Watzleroviak1210 seriously, anyone who's ever SEEN a cpu installed would know it's not exactly possible for it to be shaken loose, between the thermal paste, 4 screws and a retention plate you'll have way bigger problems before the cpu gets "shaken loose" Fuckin gpu would be on the bottom of the case with half the pcie connectors ripped apart before your cpu comes loose in shipping

CST1992 Yıl önce

@Andy B One of the 4-pins was loose, so he couldn't move it at all.

Mitch R Yıl önce

'Customer bends pins' NZXT: refund denied due to user damage

Bernice Gardner 2 yıl önce

Are you willing to test the claim of the AMD stock cooler surviving a 4 story drop? I almost guarantee you will get a ton of views on that video... I'd watch it

Frosty. 2 yıl önce

i mean.. if i had a dollar for every time i reseated something and it just decided to fix itself.. lol

Michael G Yıl önce

Not only have you benchmarked their customer support, you've also trained an army of subscribers how customer support should go, and hopefully this keeps NZXT on their toes. Great job guys, very high quality video.

XelocNavi Yıl önce

I hope CS workers take notes.

SmokeyTheSire 2 yıl önce

You guys should make a playlist of undercover videos, I’d love to binge this stuff. I know it’s a lot of work but it’s mind blowing stuff here. Makes me feel like I have someone looking out for me in the PC world which can definitely be overwhelming or confusing for those of us getting the hang of it.

Beau 2 yıl önce

Just straight up out here auditing other companies customer service departments. Companies pay consulting firms big money to do what you've done.

facelessone86 9 aylar önce

There is a lot of boot licking in this thread. People seem to not be able to imagine how this could be systemic issue.

gmu_alum08 11 aylar önce

@hanse81 getting $10/hr doesn't give you a carte blanche excuse to be incompetent tho either

74HiTzErSTriKE47 Yıl önce

Well at least the big difference is now it’s public and potential customers know what to expect, what you mentioned stays private.

Stone 2 yıl önce

As someone who was once that customer, and now a technician that helps assist users. Man do I appreciate the levels you guys evaluated their customer service. It's mind blowing how many people get paid fairly decent wages to neglect their customers and colleagues. Get people out of there that don't care, there is an ever growing number of enthusiasts that would love to have some of these jobs, thanks again for addressing this common issue in modern day support Steve and GN staff!

Alexander Necheff Yıl önce

@Robin Bot Yes. You still need to have some technical skill or be able to pick up some technical skill on the job but customer service is a big part of being a helpdesk technician.

Liviu Ganea Yıl önce

Don't worry. I can not care for free.

Robin Bot Yıl önce

Is this a job you would suggest for sometime with customer service experience?

Relentless Ohio Yıl önce

I've always been skeptical of NZXT. Especially when they first got big as a brand and started just making meme-worthy cases there for a while.

MrWannabe 5 aylar önce

Works fine for me

bruh 8 aylar önce

Zee or Zed? Controversy generated

Mr. Dan 11 aylar önce

En-zee-eks-dee.

Dylan Stubenrauch Yıl önce

Okay the fact you guys are donating to a cat shelter just ratcheted up my respects for you guys 10x! ♡

Mitchell Anderson 2 yıl önce

I really love and appreciate your no nonsense reviews of all of these products. You provide a reliable service to people like me researching PC's. Seriously the fact that you guys refuse to pull any punches speaks to your integrity.

Jordan Yıl önce

Although I acknowledge a lot of these issues with NZXT customer service, I'm really thinking about ordering one of their systems. With the price of good GPUs these days, buying a build kit or a prebuilt for only $200 more than the price of just the GPU by itself doesn't sound like a bad deal, and I can inspect the connections and configure setting in the bios etc. setting myself with no issue. I'll definitely look into trying to improve the cooling if I go that route.

K4g4m1 2 yıl önce

Customer service is arguably the most important aspect of a prebuilt PC.

RO IHU 3 aylar önce

@John Henderson If they will not spit on my face when I visit there, I buy where I can get good stuff in good price, I am not looking for relationships from the stores.

CrazyGaming 11 aylar önce

Idk, actually building a good sturdy product that works and doesnt break or isnt a scam, is probably slightly more important.

Liam Sullivan Yıl önce

xidax has amazing customer service

Army of Ninjas Yıl önce

I generally consider having to contact CS at all a failure. CS is important but basic R&D and QC are more important. If that's done well, I never have to contact CS at all.

Animalyze71 2 yıl önce

Truthfully 99% of the time if you build it correctly and with pride you'll never even have to deal with a customer after the sale. Yes weird things happen but I mean that in a very general sense.

Tim Yıl önce

You guys are so freaking thorough in your reviews. I'm out of the market for building a computer, and I have no need for hardware right now; but, I watch these just to hear what you guys have to say. Steve, you're awesome dude... Same with the GN crew.

DriLLBiT 2 yıl önce

Wow, these reviews are so valuable to us consumers. It's rediculous that this company functions like this. I just built my 1st system just following directions on youtube and it's running perfectly. These guys do this for a living and can't ship a working pc!?

DriLLBiT 9 aylar önce

@s For sure but if they were knowledgeable enough to know where could and couldn't cut corners than they wouldn't have an issue.

s 9 aylar önce

I think the issue wasn't lack of knowledge, but speed of building

Tacovzki 2 yıl önce

Alright so I’ve had my streamer pc for over 7 months and thanks to this video I found out about XMP and other stuff. Now my pc runs smoothly and no dropped frames in 8 hours of streaming. Thank you!

Luis Acee 2 yıl önce

You guys are doing immaculate work here. I don’t even like videos because I’m lazy but damn this deserved a like for all the effort.

Tommy Havoc Tv 2 yıl önce

Just wanted to say thank you for the write up. After watching the other prebuilt machines have so many issues this seemed like the lesser of all evils and definitely was. Did a once over to check out all the connections and enabled XMP as soon as a windows was updated and i had 0 problems after that! The fan curves are a tad funky but it stays nice and cool still. 🤝

Jojo Bob bubble 2 yıl önce

As someone whose been in tech support for the better part of two decades, this is frustrating and sad. Most customers are borderline terrified of the inside of the computer and I don't blame them, I used to be that person. They should have a form they fill in which asks for their order number and photos of the inside and outside before they even begin diagnosing the issue. That's not even 101 advice, that's 88 advice...

Petru O 2 yıl önce

Been in tech support for 15 years. And the first advice I give to the rookies in the company is this: Never ever believe the client. They ALWAYS LIE. Either because they have no idea of what they are talking about or because it is convenient for them. The split is 40/60." That is my experience with customers so far. This leads me to my next advice: Always ask for more details and pictures if possible. What? They do not have smart phone in 2020? They LIE. Unless it's grandma on the other line in which case be extra extra nice. In short never trust the customer and never assume he knows anything. Always investigate IN DETAIL and provide the most accurate and professional solutions available to you and the customer. Then there are the scammers that believe they know stuff but turn out to be that guy from The Verge. Those guys I have a hard on for declining warranty when they fuck up and break things. About 5% of the customer base is like that! Oh and for those that say: "you are getting paid for this so suck my banana" I say that as long as there are companies out there that pay their tech support less than McDonalds pays their workers then guess what level of service you are gonna get? Has not been a problem on our end. Since me and the other people go above and beyond to help our customers and that shows with our pay. But I have a trend lately. Oh and we get supper pissed when a client lies to us on purpose. We are here to help and will do so all the time. But if you are gonna lie to us and give us extra work for nothing then guess who pays for that!

Jojo Bob bubble 2 yıl önce

@Gandalf721 accurate

Mister The Geoff 2 yıl önce

@PappyMan If by 'pop culture reference' you mean 'alt right dog whistle' sure. When I see an 88 I normally assume someone's being an internet edgelord, which makes it weird to see in something that's not actually a troll comment.

Tarron 2 yıl önce

Not for as long, but yeah, been there, done that, and I completely agree

Nolan Winbun 2 yıl önce

I love the amount of sheer information you just throw at us. Idk why I hadn't found your channel till recently. Keep up the good work.

AgentOroko 2 yıl önce

Have you heard back from NZXT since this video has been published? I'm very curious to know if they have seen it, did they offer an apology for their crappy customer service, and finally, did they make commitments to provide their staff with enhanced training with a focus on customer service?

XelocNavi Yıl önce

I really appreciate the time and effort the team put into this video. Thank you!

John A Yıl önce

Even though there were some errors, 1499 is actually a good price for what you get in this specific build considering the current state of the market. Especially keeping in mind that the components, other than the quite unnecessary 32gb of ram instead of 16, match very well and will probably never cause any bottlenecks.

Nick B Yıl önce

Really amazing work you're doing with these prebuild reviews.

Pulse 2 yıl önce

This is the engineering equivalent of a diss track. 30 minutes, of calm, cool, methodical and highly detailed explanation's of NXZT's failures, love it.

Sepums 2 yıl önce

@Kyler Clarke Looks like you missed the improperly plugged power cables and the 10 minutes of customer service benchmarking.

Kyler Clarke 2 yıl önce

With such devastating observations as: the fan configuration is perfectly good. The cable management is good as well. The packing foam did its job, with only very minor paint scuffing. There is no bloatware, besides NZXT's suite. Talk about DEMOLISHING NZXT

Don Brady 2 yıl önce

I couldn't agree more. This video was excellently executed.

Michael Costa Yıl önce

The point you made at the beginning of the video is so on point. Last time I was into computer gaming and building, a 233mhz Pentium II Gateway was all the rage. I went to consoles. I play FFXIV on PS4 and my raid static has talked me into trying PC again. So I bought a pre-built from iBuypower. It came with a 3070 that was artifacting and had shipping damage. The way they handled it was so poor that I just decided to stick with console (this was just last month BTW, so you know they haven't gotten any better). I am giving CLX a chance to change my mind. I've started looking into the DIY side but if there are issues with the CLX, I am done with PC gaming. The static requirements and reliability at suboptimal performance are more attractive than all these headaches.

bruh 8 aylar önce

You might want to wait until PC components become more efficient and don’t use the same energy as a microwave oven

Papa Smurf 2 yıl önce

You guys do amazing work. Both informative and entertaining

Andrew Larkin Yıl önce

The professionalism and quality of GN videos is really something special. Thanks Steve.

Chris Gauci Yıl önce

I really like this video. You and more channels should do more videos like this. Mystery shoppers keep businesses on their toes, and don't let them get lazy

RainingArtillery 2 yıl önce

The reason why prebuilt manufacturers get away with this stuff is because the people that would know to call them out for it generally don't buy prebuilts. Thank you very much for calling them out, someone has to. You're doing a good thing for the industry as a whole.

Krevin Yıl önce

Would love to see you guys cover the newer Redux pre-builds like this. They have been getting a lot of business lately

Cameron Harvey 2 yıl önce

It's insane because I feel like email based customer support is so incredibly easy. Having worked in customer support for years it's so much harder over the phone and these guys are doing the bare minimum via email.

Esteban 2 yıl önce

I love how passive aggressive Steve is when he's annoyed but needs to still be professional

Prince Daniel Yıl önce

The customer service part was HILARIOUS but I feel bad for people that don't know computers who have to go through such customer service.

AngrySherman 2 yıl önce

I used NZXT BLD to get a 2060 build since they had a sale and it was very comparable to normal at home building. It came in and booted instantly with no problems, I’m enjoying it a lot and am having no issues with it

John Bodenheimer 2 yıl önce

That guy in Customer Service coming into to work Monday is gonna be like... "What yall watching..."

Jezwinni 5 aylar önce

@Dashawn628 No Steve took a totally random wire out, which would lead to a call unlike any they had taken. There is little to no chance that wire would come out in transit, they delivered a perfectly functioning PC and Steve intentionally broke it. The guy went through faults that would usually occur through transit, like he probably has to help actual customers out. Steve has had PC's delivered that haven't functioned correctly, even totally broken yet didn't ring their customer services. Pretty simple argument to me, yet you need to simplify it to black and white. Try reading?

Dashawn628 5 aylar önce

@Jezwinni Wow what a pathetic excuse for low quality employees. So you're basically saying it's someone's livelihood so don't expose them for being bad at their job 🤣🤦🏽‍♂️

Stemdecke Supreme 9 aylar önce

I can't believe I really just read this thread of someone throwing a 6 month long internet tantrum over their sense of humor not lining up with the general populations... Imagine getting upset at other people laughing, imagine how miserable of an existence that must be. Like how healthy is it to laugh at poor customer service rather than to respond negatively, then think about how unhealthy it is to get upset at people using humor in a situation that others could easily just be angry.

Jezwinni 11 aylar önce

@SSJBart2003 I think the main reason I entered this rabbit hole was the low quality of the joke and the likes it got Looking back I don't think it was the video that offended me but the poor quality joke. Look at all the lols etc, seriously I wonder how such a crappy joke could make so many people laugh, how do these people function, they must fall about laughing all day.

Jezwinni Yıl önce

@Gh0sT I am not the support guy, my biggest gripe in this is apparently "it is going to be so funny when this guy comes to work (or something)" constitutes comedy gold! Is it even a joke? Honestly I have never tried to assist anyone fix their pc over the phone but I am guessing it isn't as easy as it sounds. Watch Steve Vs jay2cents Linus tech challenge, they both miss more than a wire not being connected and they have the systems in front of them. I like Steve's videos and he has uncovered stuff, but I think this is one of his worst ones and a bit childish.

Luna Holdaway 4 gün önce

I'm currently in the works of making my own computer custom build and repair shops, and videos like this are both the funniest and most effective ways to learn how to not talk to the customer

Fishfu 2 yıl önce

The touch with the multiple questions in a single email really hit home. Nothing irritates me more then getting all my ducks in a row to send a single email only to have most of it ignored. It's right up there with someone that is reviewing my work who sends it back after they find a single mistake like it was some kind of interrupt. Just look it all over and send me all the problems so we don't have to have this slow back and forth. I swear it feels like some people are paid by the email.

Male Parent 2 yıl önce

I think a ton of companies would miss number 3. Because shipping damage happens often, at least where I live. I was baffled that they said the CPU may have gotten loose. There's a very little chance that happens, because the damn CPU cooler. That's like the last thing they should troubleshoot

Zach Cassista 8 aylar önce

I just recently had an encounter with NZXT customer support, and they were phenomenal both by phone and email, as well as the support center on their website. My experience was incredibly smooth, helpful and they answered/explained everything I had inquired about.

Scoundrull on YouTube Yıl önce

You know one of the good things about reviewing customer service from Newegg and NZXT and other companies is that they are finally going to realize that anyone that's buying their products could be someone with a massive following so it kind of feels like secret shoppers, if you've ever worked in retail or the restaurant business you've probably heard of it where corporate send someone basically undercover to come and purchase something from your store and you don't know who it is you don't know what they look like so it makes it where everyone is on their best behavior and does the best they can so hopefully all these major companies will realize that every single sale they make could possibly be someone with a massive following therefore they start to straighten up and take things seriously

MotoCat 2 yıl önce

As a small scale Australian PC builder and reseller - I cannot fathom how these kinds of issues are deemed to be acceptable. When I advertise a set ram speed - XMP will be enabled When I say it runs cool and quiet - I will pre-configure the fan curves and run thermal tests to confirm that I will also - always - make sure Windows is up to date and graphics drivers are installed and updated too, along with bios updates and any requested utilities (like RGB software / audio management for the motherboard etc) all within the OOBE setup so that they receive a computer that feels fresh, set up their Windows account as normal but once it loads up everything is up to date, functional, and ready to install games. I know it's different for large scale businesses vs sole traders, but these extra steps are just a few minutes of actual work.. with the bulk of time spent waiting for it to download/update etc while I'm doing something else. The whole point of a prebuilt is paying a little extra for someone else to do the annoying and tedious work for you, and to get a 'plug and play' type experience. If my customer has to do any additional setup steps before installing and loading a game then I haven't done my job.

peachierose 7 aylar önce

@Yobama but then companies with larger scale also has more resources to cope with that type of stuff

cinIALVEspO w 2 yıl önce

@Pawz Uno Channel nice

Pawz Uno Channel 2 yıl önce

@cinIALVEspO w depends, I usually ask the costumer. But if they don't give it, I usually use generic name like "User"

Flays Euw 2 yıl önce

As a system builder for a large tech company (I won't name here), there was a few things that stood out to me... In my workplace, System builders are told to follow a set routine after building the system, which includes manually updating and setting up the bios (xmp, fan profiles, Drive ordering/checking,) all of which is written down on a checklist before passing on to software and is checked each step of the way afterwards including during software and quality control. even the wiring i take some issue with, If you're building a set specification like this which you will be doing repetatively day in day out. Wiring should be perfect and efficient, i would call the wiring job a 6/10 maybe a 7. and the fact that the coolers USB control wire is running down the back of the actual motherboard touching the back of it would not pass quality control at my workplace... And the h500/h700 is a solid option when it comes to wiring they tend to be quite easy cases to work with. Overall though it's not the worst i've seen. i would just expect better overall considering that (atleast in the case of this build) It's a very simple build... No added drives only an m.2... no liquid cooler that would require sata power etc... These things can make wiring take that extra bit longer but this build is as plain as can be, Should be a very simple job to get this right.

Chomp 2 yıl önce

@zaru Set rotating backgrounds to fuck with them lol, first one or two are default then toss some weird shit in there. But in all seriousness, the only reason I install programs for people I do side jobs for is because if they need me to build it then they aren't smart enough to not install everything on C lol, it just ends up becoming my problem sooner rather than later when that's the case

Proudnerd Yıl önce

Man the cpu being loose thing was unbelievable its the most tense part of a new build seating it the customer likely doesn't have any thermal paste to do it anyway and like you said the idea it could fall off is nuts. Like another commenter said they might have meant gpu.

Paul Pietschinski Yıl önce

I bought this case before xmas from a local PC shop with very little inventory....its basically all he had. I was concerned about thermals seeing as it had no front fans, but I have been pleasantly surprised how cool my PC runs

Drew pride 2 yıl önce

Gamer Nexus is the most unbiased tech channel on this platform. Thank you.

Sean Nam Yıl önce

Sounds like a great business opportunity for you or someone else: prebuilt gaming PCs that actually work with good customer service.

Yellowstone Vii 2 yıl önce

i dont know what the guys in the US are doing with their prebuilds, but the ones you can get here in Germany are pretty amazing. :D Also the option to configure your own one and let it build by them works great.. Caseking, Alternate etc. are doing pretty well smh.

sneakwastaken 2 yıl önce

"...the customer might look up 'how to re-seat a CPU' and end up with a bunch of smashed pins. Who's fault is it at this point?" The Verge.

Mały 2 yıl önce

It's been over 2 years and Verge roasts always crack me up :) It never gets old.

sneakwastaken 2 yıl önce

@CallaWolf no just make sure to ground the power supply so you don't shock yourself when you touch the rear brace

CallaWolf 2 yıl önce

@sneakwastaken Oh my, how foolish of me. You sir, are actually very correct. I sometimes mistake the two. I also forgot to use my swiss army knife when I built my PC, will this reduce my PC life?

Jack Shang 2 yıl önce

They should have screwed with confidence!

sneakwastaken 2 yıl önce

@CallaWolf excuse me sir, did you mean tweezers?

English Tea 7 aylar önce

I personally had an excellent experience with NZXT which I was surprised for considering the price I paid for my PC was about equal to the cost of its parts. Maybe they don’t make much money of the actual service but do it because you’re forced to buy their hardware to use it. Either way, I bought an NZXT pc and was very happy with it.

RMJ1984 2 yıl önce

It seems odd why a company wouldnt spend the time and money to have some basic guides / video on how to deal with common or uncommon issues. Those things are really worth their weight in gold. If you first get a bad company reputation, that can be nearly impossible to fix again.

FrontierBrainRobby 2 yıl önce

I will say anecdotally that I had nothing but positive experiences for my NZXT BLD PC, my first gaming PC. My issues were admittedly very simple to solve, and were more questions than complaints, but just to add to the conversation I figured I'd share my positive experience. Also, I will add that the fan curve stuff is setup by the NZXT crew in CAM, not in BIOS.

Cao Minh Yıl önce

Your customer service test methodology is really welldoned!

James Ocker 7 aylar önce

Very nice test for NZXT, I would hope other PC companies will watch this and use to assist training techs

Sean D 2 yıl önce

"I don't appreciate paying for something that I can't even use". The young man within me that did tech support over 20 years ago just felt this so deeply that he wants to file charges of assault".

agafaba 2 yıl önce

@jvandervyver Well I mean at least managers tend to not threaten you with physical violence.

Travis Ryno 2 yıl önce

@jvandervyver I know what you're saying, and I feel you, but truly I think tech support is probably worse; not only do you deal with awful coworkers, etc. same as we all do, but essentially all the people you are meant to deal with are troubled by their current circumstance, if not outright upset or angry...and that constantly negative experience can frequently be compounded by being not just mundane, but remarkably repetitive. ...and while much of this is presumption on my part, I base this mainly on the fact that I've met many a person who has worked in several completely different fields, and if tech support happens to be one, it's always the one they speak the worst of....even when they loved the actual work environment and their employees, they speak of it as if it justs drains the soul. Now I don't believe all of that necessarily has to be the case, but I think in order to take that type of work in stride, it requires certain personal skills and strengths that few of us are well versed in or adapted to, and which are uniquely demanded only in a few situations, much less environments or careers.

Travis Ryno 2 yıl önce

@Warmachine I get 'blunt as a brick' employees, but what do you do with 'smart as a box of rocks'?

Sean D 2 yıl önce

@Norbert Schmidt Ha! It's like trying to explain sunlight to someone that has never seen or experienced it. It's easier to just push them into the sunlight

ChrisAce117 2 yıl önce

Is it just me, or does anyone else feel relieved watching these reviews. I'm pretty new to pc building and earlier on getting tech support with these companies had my pulling hairs

Githane 2 yıl önce

I'd love it if you (or LTT) could check out some of the lesser known manufacturers, especially for support. Have a friend who's looking for a pre-built (doesn't have anyone local to help him build) and having a good support system is important.

Andrew C 2 yıl önce

While watching this video ironically, NZXT finally DM’d me back on Twitter 2 months later. Answering only one of my questions in the worst way possible. NZXT Twitter is 100% a joke.

Philip Hubbe 2 yıl önce

I learned a lot building my own system because I tried to take parts from an older pc to cut costs and learned about compatibility issues.

Jun 2 yıl önce

Thank you for the very informative video! I bought a new PC to replace a 10 year old one from BLD 5 months before this video was uploaded. I agree with you on that companies like NZXT are important for people to get into the hobby as I ripped everything out of the H510 case & slapped them into a Lian Li O11 (thanks GN for showing me this amazing case). It was my first PC 'build' & I enjoyed every second of it. Looking forward to future component upgrades. Overall, BLD was a pretty solid service. The PC was assembled neatly with nice cable management. I would highly recommend anyone that bought a system to doublecheck the parts they sent with the system. I found out that they didn't send the AM4 CPU backplate when I tried to swap out the cooler. It was disappointing having to wait for support to respond & send a replacement out.

Amaan Siddiqui 2 yıl önce

Can't imagine how sad it would be if I was a noob at pc everything and would use this computer for the next 3-4 maybe 5-7 years and one day decided to learn about ram speed and finding out that my hard earned money was spent on a stick that COULD run at a much higher frequency but the people who built the pc did not decide to bother. These pre-builts are aimed at the exact kind of people I'm talking about and it's extremely irresponsible of NZXT to do shit like this over and over again.

saulo sobral Yıl önce

@Beers And Beats PDX It most certainly does NOT void the warranty if the ram is marketed and SOLD under the OC value. That ram is sold as 3200mhz, it comes with the XPM profile and it must run at that speed without voiding the warranty.

Beers And Beats PDX 2 yıl önce

Changing the ram speed is considered an overclock and voids your warranty. Nzxt wouldn't automatically do something that would void a warranty.

ahmad mizi 2 yıl önce

@Nick Dzink yeah it does.

Sayori 2 yıl önce

@Nick Dzink I think it's a windows 10 thing. Can't really remember exactly if w7 has more info elsewhere. You can always use something like hwinfo, which everyone should once in a while anyway to see if everything is running well and cool enough :)

AB 2 yıl önce

Ive been building my own PCs for 20+ years but I just ordered a NZXT bld custom system since it was the only way I can get my hands on a 3080. One thing I will give them credit for is the price was very fair and it looks like the build quality is fairly good. (Mistakes are going to happen sometimes so I wont kill them for it) Hopefully all goes well but I am not too worried. I will let you know how it goes.

SiLiJiN 3 aylar önce

how’d it go

Tony Komski 9 aylar önce

I used to have pictures of the computers I built for people (base models) with MS Paint arrows on them, for the simple things a customer could check and KNOW what they were looking at/for lol. It worked so well.

Aaron bowers 2 yıl önce

I had a really good experience with NZXT customer support. I had an issue with breaking a mounting screw on my kraken cooler, which was my fault completely. I could not find a replacement for one locally so I emailed them and explained the situation and they sent me a whole bag of AMD replacement mounts at no cost ever before asking me for any warranty information. And it arrived to Ohio from California within the week. I believe most customer service always comes down to the individual handling the issues, in my case they were great. I have heard some horror stories from various companies over the years on customer service, but have had more positive than negative. It seems to show there is bad quality control in this situation, and the first CS rep you talked to was very inexperienced or just didn't know what to do.

Adrian Mlodzik 8 aylar önce

The person just sent you a replacement, no need for actual troubleshooting. Whilst obviously its a plus and its good, they were testing the technical knowledge and ability to guide a user which was terrible tbh. They also spoke with 2 people in the end, they both failed hard

Luke Trundell 2 yıl önce

i dont know how aware you are of how you come off when rattling off your stream of consciousness, but dude you're funny as fuck xD I can't count the amount of little smirks you've caused me to wear since stumbling onto your channel !! +1 subscriber ! absolutely brilliant. whether you're ranting or explaining its always clever, well informed and definitely entertaining :) (Y)

Jacob Reid Yıl önce

I had a solid experience with my prebuilt $3,000 PC from NZXT about a year ago. I had two issues with it, and the company’s customer service was acceptable. It took longer to get my system up and running than I would’ve liked, but ultimately that’s going to happen when you have to ship and entire system for RMA.

anthony kent 2 yıl önce

"You bought our pre-built because you want performance, but are uncomfortable putting it together yourself. You just need to remove and reinstall the cpu. Eazy peazy."

Ríon Yıl önce

I’ll always remember how terrified I was seating in my first CPU. Because I wanted to be as careful as possible, I ended up getting some white “computer” gloves for extra protection while building my “first computer.” Like yeah, this wasn’t near my first time in the guts of a device, and I never bothered with such things before, but a lot of “official” documents (lol) recommended them. So yeah. Overkill, especially as I also already grounded myself. But it was my first real build and a months pay, come on! Log story short: padded gloves, even if they are “meant” for things like computer building, are a pain and I wasn’t able to line it up the cpu correctly with them on. I ended up tearing one glove off with my teeth so I could get a proper grip and eventually seat it in right. But I was still sweating bricks until I had set up the build enough to post test it and verify I didn’t, in fact, damage any of the pins or pads in the unexpected shimmy. Point is, the CPU is the most finicky thing to install, especially for the first time, and even with in-dept theoretical knowledge of what to do I was fucking shitting it. You want a customer who doesn’t understand iGPU mechanics with a dGPU let alone what a sata cable or atena to bloody try it?? Not to mention the CPU is the most stressful thing to install anyway, as it is the thing that jockeys for first place with the GPU for most expensive item in any build. By hundreddddss of dollars mind. Plus, god. What if they decided to whipe off the thermal paste, or something, cause they didn’t know what it was? Or forget to plug back in the cpu fan header? Etc etc. Sure they could look up tutorials but if they are obviously someone with no prior experience, the jargon might not get compute (lol) with them! Look, not everyone is a computer/tech/hardware wizard. As someone who has always been on the higher end of know how in my family and friends, I can attest to that. Doesn’t mean they’re dumb, and some might be able to figure it out, but they shouldn’t have to, especially if they don’t want to: which if they bought a prebuilt, it’s between either not wanting to or being afraid to. Which is fine! Everyone has their own talents and interests! You shouldn’t be expected to open up your iPhone out of box to test a few wires, because someone didn’t connect something correctly. it’s ludicrous to even suggest it, even if there are great tutorials out there to help!

Sandx Yıl önce

@Ayden Mygatt I built my own system. I installed the stock cooler my cpu came with at the time of building. Eventually when I wanted to upgrade it to an AIO i had to takw it off and just the part of figuring out what mounting hardware i need and where I plug the pump header in was a hassle and I was scared the entire time. Mind you, Ive built the system and its been running fine for 10 months at this point. Its not that easy, esp when everything is installed already. Ive done everything from changing gpu, adding ssd, adding rams at bunch of other stuff after the build but still taking cpu cooler off and putting another one was the hardest thing I did. Imagine now what a new customer who has never seen a 3 pin header or an amd mounting bracket will do

Ravioli Jesus Yıl önce

Ayden Mygatt with the sheer amount of excuses you keep using instead of just admitting fault, I’d say you’re a teenager…. or a teenager stuck in an adult body lmao

Kyokuji FGC Yıl önce

Great way to end up with bent pins on the socket or the CPU like Steve said.

Redneck Ogre Yıl önce

I just found this channel. I’m definitely a console gamer, but It would be great being able to play some of the PC only games. As my father once told me I have “stupid hands” and there is no way I would ever build my own PC and have no one who could do it for me. Watching some of these videos make me realize it’s probably best for me to stick to consoles. 🤣

Rex Tilton 2 yıl önce

Steve did you ever wonder if the BIOS battery had reset the XMP profile on the motherboard? Even during shipping if the XMP profile is dependent on the BIOS battery being connected maybe jostling might create a bios reset.

Spookwagen-The Great Yıl önce

Seeing things like this is why I'm glad I never bought a prebuilt and just did my own shopping and built it myself with the help of a friend. It might be bottlenecked but by god its served me well.

khameez rahaman 2 yıl önce

I believe for a company like nzxt, they should have a proper qa/qc department that does a final inspection on products before they are shipped.

Jay 3 aylar önce

If I bought a NZXT pre-built and it didn’t come with NZXT cooling/peripherals I would be extremely disappointed. Thank you for the video, analytical and organized.

IIxVxII 2 yıl önce

Had a customer come in to my shop 3 days ago and we built him a really nice custom system with a white case. The customer then told me that he had bought a prebuilt system from 'some company' out of state and the pc came in DOA. He had attempted to contact this company and was not able to do so to the point where he had to dispute the charges with his bank to get his money back. It has apparently been 3 weeks at that point and he had still not heard back from their customer support. Obviously since im commenting here, the company is NZXT. I didnt even know they built systems!

The Redneck Ram 2 yıl önce

IIxVxII don’t know where you are but the only “computer repair” shops around me I wouldn’t trust with changing a stick of RAM much less actually building a system

IIxVxII 2 yıl önce

@Garrett Harker I work in a computer repair shop. Many computer repair shops offer custom builds as a service. Just make sure you find one that is experienced in doing so. There are plenty of 'techs' out there that just slap a system together without putting much thought into cable management, airflow, part quality, bios configuration, etc... Take some time and do your own research then go talk to the actual tech that will be putting your system together, not the sales people. Ask some detailed questions about components, build configuration, potential bottlenecks. Give them an idea of what you're trying to build and what your budget is and see what they recommend. You'll probably pay a bit of a premium when building it with a reputable shop but its absolutely worth it if you aren't interested in or don't know how to build a system.

Garrett Harker 2 yıl önce

what type of place do you work that someone can come in and get a pc put together like you do?

Ella 2 yıl önce

@cool person you can, but leaves a bad first impression

cool person 2 yıl önce

contytub wait can’t u return it

MannyFresh 2 yıl önce

I got a skytech w a 3080 and I was shocked how well put together it was and XMP enabled. All latest bios n drivers. Just had to install gpu driver. Definitely recommend them. Their customer service gets back to me same day.

Meow Mix Yıl önce

I started watching your videos because I wanted tech part advice, I stayed for the hilarious sarcasm and humiliation of companies that seem to succeed despite what they actually do 😂

Deadly Maracuya 4 aylar önce

Unbelievable! And there I thought NZXT was a competent company for so many years, I can't unsee this

helicopter 3 aylar önce

How could you believe that they are competent? Their cases, is a big part of their business are terrible, almost no airflow.

kalit001 2 yıl önce

CAT SHELTER AUCTION?! I LOVE YOU GUYS! So sad i missed the auction! Keep up to amazing work! You just earned my sub!

Ra1nier Yıl önce

I watched this video after buying a pc from them. I thought to my self that I would never have to deal with their customer service and that it would be that bad if I did. Oh boy is their customer service the worst there is. The case arrived damaged and the cpu cooler bent I told them and eventually after a long and grueling string of emails I struck a deal with them. They would refund the cost of the case. I didn’t receive my money after 2 weeks so I emailed them back and they went back on their deal.

Ioqid 2 yıl önce

NZXT is giving the aura of "If you don't like it, don't buy it"

Jakub Lulek Yıl önce

Alright then.

SoSoyGee Yıl önce

@charlene aguirre why’d you copy and paste the top comment lol

cardinaldriver Yıl önce

@charlene aguirre totally agree. Gotta love that a YT star does better work than multi million dollar firms. Damn, if I was CEO of this company, Id just watch the Steve and Jay show! My shareholders would be thrilled!!!

Ted Backus 2 yıl önce

ive got a head start on not buying or liking it. so good. that case is crap, so is nzxt

ratcheTcat 2 yıl önce

@charlene aguirre why you copying someone else’s comment lol

Research Stalkin Yıl önce

I started out with pre-builds, I went to do it myself to learn how to do it and because its fun for me. But yeah these companies should do their best to provide something that is capable and well supported. I often wonder just how this gets done wrong, like is it purely due to volume? Like they need to put out SO many pc's that they just cant check? It is just irritating really

dellstudio10 2 yıl önce

Give Digital Storm a try next. I've had very good luck with them. Only issue I had was with the OS. It would no longer update or allow any games to update. They fixed it easily. Had the PC almost 2 years now without any issues. It worked great right out of the box.

TheGlobuleReturns 2 yıl önce

I actually felt bad for pat sting while reading about his troubles. Having a small amount of time off and not being tech savy and spending money on a pre build, that simply doesn’t work, seems like an all too common experience ;( so unfair for these people spending hard earned money just wanting to play some games casually

Graham Gow 2 yıl önce

You are a savage and I basically default to your videos for reviews because I really know I can trust you. Keep it up. Whip the corporate overlords into shape.

thcollegestudent 2 yıl önce

The CPU reseating aide, I'm most blown away by how the NZXT branded PC doesn't consist of purely NZXT parts. Thats crazy to me, imagine how you could safe money on overhead.

Mike Metagross 2 yıl önce

We don't deserve you guys. Thank you for constantly pushing the boundary for hardware analysis and unparalleled journalism.

ThatRandomChannel Yıl önce

I bought two prebuilt PC's and when i got them both of their CPU's were shaken loose, so i wouldn't say its their incompetence but rather the brutal shipping process that the computers go through

Sawta 2 yıl önce

It really does surprise me the routes CS seems to take for these undercover stings. For me, it would make sense to offer something like the following very early on, "It sounds like something happened during shipping. I can't say for sure what it is yet because there are a lot of components. If you'd like, I can send a video of some of the simple troubleshooting steps to try, and I can walk you through whatever problems come up during it. If you don't want to or don't have the time, I'll provide shipping details to get you a new unit right away." It leaves the choice up to the customer, and gives them the ability to choose how long they're willing to wait to get up and running. It gives the customer the chance to be part of the solution and to get acquainted better with their machine. It gives the customer the opportunity to call the shots and chose what makes the most sense for them, based on their personal situation. Some people don't want to bother with the nitty gritty and just want something that works, without having to expend the effort. Others want to know things inside and out, if it won't void their warranty. Empowering people and giving them the chance to choose instills not just confidence that they'll be taken care of no matter what, but it also gives them _self confidence_ to try. It's a valuable thing, and is a good way to get some repeat business in the future.

mehmehxxx 2 yıl önce

I bought a cyber power prebuilt and everything was configured 100%. Haven’t had any issues with it except the sata ssd making a humming (vibration) in its tray under heavy load when the fans kick in. Put small rubber sticky pads to fix it. Other than that it’s perfect 👌🏻

Mad House 2 yıl önce

I just got my NZXT computer :D as soon as I plugged it in and hit the power button, it transformed into MY OWN PRIVATE JET. Who would have thought!!!! I always wanted my own jet. Just hearing the engine roar in my living room gives me the comfort I need to stream. I almost opened my window to see how far my NZXT would fly.

MrWannabe 5 aylar önce

What did you do with it

peachierose 7 aylar önce

lmao

Unbound 10 aylar önce

I have had some really terrible customer service over the years. Literally entire questions unanswered/acknowledged after directly re-asking in every single email back and forth for their poor troubleshooting. I literally had them send a concluding email, "if you have no other question, this query will be closed..." To which I replied, "You still haven't told me, ...". I still don't know the answer lol. But at least I have forgotten the question¿

A Generic Account 2 yıl önce

Oh lord. You can pretend to be Wendy's twitter when you sell five dollar items, not full prebuilt systems.

Jakub Lulek Yıl önce

Or if your product is good.

TrS Yıl önce

I've never seen Wendy's Twitter account troll genuine customers with genuine concerns. They troll other trolls and other brands. More or less same with Dbrand. NZXT is trolling their own technically incompetent customers that want help

Ben Rider 2 yıl önce

@mjc0961 The issue isn't unprofessional main Twitter profiles. Dbrand also operates the @robot Twitter account. Go there and you find serious tweets about serious customer service issues, not jokey tweets from the main account. NZXT does not have another account for customer support, so the people that handle marketing also handle customer support, and that goes about as well as you'd expect.

Nick Dzink 2 yıl önce

Tim Clark Isn't Wendy's like the best quality meat among the junk food burgers?

Phantom1100 2 yıl önce

D13H4RD2L1V3 I know. Good company Twitters know when it’s a good time to drop the act and be serious. All NZXT is doing is pushing more people to buy a Fractal Meshify (which they should tbh)

BARBELLS AND BUDS 2 yıl önce

The last thing you said about not using their own components like coolers and psu is just crazy to me. How could their own parts at cost be more expensive than brand X that they buy in retail bulk?

Rocky Tech Yıl önce

Now I believe they improved. I have recently received a bld system and I have had no issues.

David Hoagland Yıl önce

I used to work for a rent to own store and was sent out repeatedly to get televisions to ship back to the manufacturer for 'repair'. I found that the answer was to reflash the device software. I was able to fix the customer's TVs in 10 minutes without ever having to take it from their home. It saved us hours of driving to customer's houses to swap TVs.

Aqsaad Ismail 2 yıl önce

Indeed a good cause. I love cats myself and in the future I will setup a shelter for these lovely creatures. Keep it up!

750li 2 yıl önce

iBuyPower is really hit or miss. I’ve received a iBuyPower PC as a gift all the way back in HS and it worked great. Though the PSU in that thing was really sketchy looking so I swapped it for a EVGA Gold one

Video Games & Metal 2 yıl önce

I want a T-shirt that says "It sounds like your CPU may have shaken loose in shipping."

Null_Sector 2 yıl önce

What I want to know is HOW CAN THAT EVEN HAPPEN. If the CPU is installed, paste on it, and a cooler on top of it. How. the. fuck. can it "shake loose during shipping" that's what gets me about that answer.

SLITHERMAN54 2 yıl önce

step 1, check if the cpu is loose top pc fixer upper guide survival guide

gmu_alum08 2 yıl önce

That's hilarious, I wouldn't even know what to think if I got that response 😆

SLITHERMAN54 2 yıl önce

YES PLEASE!

The Cheshire Cat 2 yıl önce

Out of curiosity is there a system builder that people would recommend that actually goes through the trouble of setting up the BIOS correctly alongside fan settings etc? I've never gone with a prebuilt so I'm curious as to whether this is a standard practice or something that all builders are missing.

Rollin With Kirk 2 yıl önce

SO glad I watched this... Honest Opinions are great. I was looking at having a system built by NZXT BLD just because I have No time to source & build My own much less get key components. So @Gamers Nexus and @Chat other than a couple good things about NZXT what have you heard about Maingear and would they be a good place to get a prebuilt.. Thanx for some good advice