Behind the scenes of Home Depot's operation to take down professional shoplifters

CNBC Television
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Organized retail crime cost retailers nearly $778,000 per $1 billion in sales in 2018, an all-time high, according to a National Retail Federation survey. In the past three quarters, Home Depot reported that an increase in "shrink" hurt its financial results. Retail shrinkage includes organized retail crime. Home Depot says if shrink gets too high, it may have to pass costs off to consumers. CNBC's Courtney Reagan reports.



21 Kas 2019




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jerry121576 Yıl önce
As a former Home Depot employee I once witnessed a guy run out of the store with some stuff. I took a note of his car and plate number. I reported it to the manager on duty and she did NOTHING about it. Her reason was she said that they didn't want to accuse anybody. Fricking bs.
eukeymw 3 aylar önce
chronicreader 4 aylar önce
I saw someone stoplighting a bottle of shampoo at a gas station. I told the cashier and she shrugged. She was all alone. What could she do?
BRUCE LEE 7 aylar önce
meow meow meow
Curt Kohen
Curt Kohen 8 aylar önce
Every store has a quota of how many of each race they can catch for stealing. That is why they let them go with warnings.
flip couvillion
flip couvillion Yıl önce
Shoplifters still going strong. On the other hand contractors having trouble returning items they paid for with a receipt.
Travis Roth
Travis Roth 4 aylar önce
I had about $300 in returns that I had bought at Home Depot. Only used one card to purchase the items at different times. None of the items came up in their system. So obviously they wouldn’t take them back.
flip couvillion
flip couvillion 7 aylar önce
@BRUCE LEE absolutely!
BRUCE LEE 7 aylar önce
meow meow meow
Travis Roth
Travis Roth Yıl önce
That’s halarious!!! Home Depot has already passed it along to the customer. Prices are rediculous.
Bryan Young
Bryan Young 4 aylar önce
Just check the price of lumber it's ridiculous.
Scott Free
Scott Free 7 aylar önce
BRUCE LEE 7 aylar önce
meow meow meow
Scott Free
Scott Free 7 aylar önce
@D That was way before Biden lol. The problem is the left, not just Biden.
Funny farm 555
Funny farm 555 Yıl önce
My niece was working at a Home Depot where they put in charge of loss prevention. She found out contractors were taking tools out the back rollup door and then around the building to their construction vehicle. When she told management what she had discovered in her investigation, they did nothing and told her to back off. Was the store management getting a kickback? She quit them and now has a wonderful architect job with a major power provider company.
Growmiez Homiez
Growmiez Homiez 2 aylar önce
Wow? She’s an architect? And she worked for Home Depot? That’s Sussy Baka holmez….
Malcolm Baldwin
Malcolm Baldwin 8 aylar önce
she's lying , she's escorting
michael barnes
michael barnes Yıl önce
Let me explain the problem I saw with Home Depot. They rotate managers...a lot. What they don't do is inventory on his way in. After a year they inventory and he is responsible for the loss he walked into...then he's transferred. You could have literally ZERO loss and when they do inventory you're responsible for the stuff that was supposed to be there but wasn't when you started.
Spacecowboy Yıl önce
Having worked at a Home Depot for almost 3 years, it was always weird seeing how much of the shrinkage was from inside jobs🤷‍♂️
MyButtsBeenWiped 5 aylar önce
employees can help you with an inside job and not even know it. when you order something online usually they keep it in a cart by the back door somewhere. not that I would do it, but a person could easily add all kinds of stuff to said cart. when you pick up your online order they call back and have someone bring you your cart they dont bother to check it over again because it was already loaded by an employee so they unknowingly shoplift for you. if your worried about cameras when loading cart wear a mask and a hat different color shirt they cant prove its you and you didn't actually have it in your possession and walking out the store.
Daniel R
Daniel R 6 aylar önce
Sad. So many thieves
Clint Coop
Clint Coop 6 aylar önce
Tracy Hurst
Tracy Hurst Yıl önce
When I work in retail that was one of the main issues. The employees are ripping off the business more than anyone. They get their friends to come in, shoplift, and split the money
Ali Maleki
Ali Maleki Yıl önce
You have to take this with a grain of salt. These stories are always exaggerated by everyone involved. HD has been locking up portable power tools behind metal gates; how are they being stolen? Their large stores were built when they employed large numbers of helpful employees. Now you’re lucky if you can find an employee 5 aisles away! Of course theft is going to increase when there are no employees around!
Frank B
Frank B Yıl önce
Just make everything members only. Don’t make it hard for people to walk in and out of stores. Place barricades near the exits/entrances. You cannot enter or leave without a card. This might not be a full proof system. But the goal is to make it harder. Also place all items in a secured area. If someone wants to purchase they pay first and the item gets delivered from the back. If you want to see something ID is required.
goodtalker 5 aylar önce
I'm retired corrections and now work at Lowes. Recent policy has been to "stay out of the way" when these criminals make their way out of our stores with merchandise. Management thinks this policy is "safe," and yet have no idea how criminals view this with contempt.
Patrick Sheehan
Patrick Sheehan 11 aylar önce
This has been going on for decades. I worked as a kid for a grocery store on the Baltimore city line back in the 90's. Shoplifters would literally mad rush the store and clear the shelves of many things. I remember batteries and baby formula being a huge target. They came in numbers and security couldn't stop them all. The products ended up on unfortunately on small retailers shelves in the city. I imagined they either directed them or paid peanuts.
D 7 aylar önce
Maybe in your area but there’s MANY decent areas where this normally doesn’t happen.
kim krebs
kim krebs Yıl önce
So what I learned from this video, go shop at pawn shops before going to Home Depot
BRUCE LEE 7 aylar önce
meow meow meow
Rick J
Rick J 8 aylar önce
And if you buy something that was stolen from HD, then you purchased stolen goods and can go to prison yourself.
THE BUTTER FLUFF MAN 11 aylar önce
larry kent
larry kent 11 aylar önce
@jstins You are correct look at Haiti, a example of collapse.
Joe Conservative
Joe Conservative Yıl önce
Depending on what State this CRIME is committed. In Connecticut store security can use what ever means necessary to STOP the theft and get their merchandise back
BRUCE LEE 7 aylar önce
meow meow meow
Marc Gyver
Marc Gyver 11 aylar önce
In california you can steal almost up to $1,000 and it's not a crime lol Just like the show Trailer Park boys lol
Your Daddy
Your Daddy Yıl önce
@Rick S. only a short person would try to insult somebody's height
cenahater5002 6 aylar önce
Glad to see they are stepping their game up. I used to fleece Home Depot hard as a kid.
midengineZ06 Yıl önce
I worked at home depot a long time ago, the problem I saw is with the store managers stealing large items from them! marking them down as damaged witch you have to throw them in the trash but they go to the manager's friends and family.
Steven Yıl önce
Walmart, Target and the rest...they expect law enforcement to handle it. Hire your own security, equip them with the proper tools and training and let them do their job. They are too scared of lawsuits.
Hunter G. Carswell
Let's be real, it went up the past 3 quarters because you put in all the self check out stations.
BRUCE LEE 7 aylar önce
meow meow meow
ATC Madness
ATC Madness 11 aylar önce
ABSOLUTELY!! Last time I was in Walmart they had 4 registers staffed and about 15 self serves. There was 1 girl watching everything! As soon as she helps another customer they do their thing...
michael shultz
michael shultz Yıl önce
@Alexander X I agree. I’m quicker and more efficient than the regular cashier.
Thomas L.
Thomas L. Yıl önce
Finally someone gets it
Indiana Joe
Indiana Joe Yıl önce
From what I've heard, they just let them steal here and don't even try to stop them. Matter of fact, if an employee tries to stop them, they get fired :/ I work for a competitor, so LoL! Good job guys!
ganjaman 407
ganjaman 407 7 aylar önce
D 8 aylar önce
Yep same thing here in sw Virginia. Employees have been told its not worth risking their lives to stop them. Let’s go Brandon!!!
Jim Coulter
Jim Coulter 11 aylar önce
The best one was the You Tube Video of a guy on a bike just go in and take stuff while they filmed this Glorious Socialist Discount system. Look at all the California Discounts thanks to Socialist Newsom
MyButtsBeenWiped 5 aylar önce
PRO TIP: when you order something online usually they keep it in a cart by the back door somewhere. not that I would do it, but a person could easily add all kinds of stuff to said cart. when you pick up your online order curbside they call back and have someone bring you your cart they dont bother to check it over again because it was already loaded by an employee so they unknowingly shoplift for you. if your worried about cameras when loading cart wear a mask and a hat different color shirt they cant prove its you and you didn't actually have it in your possession and walking out the store.
Jedi Knight Jairin Aiki
Pay attention to his last statement. He said they've been good about not raising prices due to shrink. That doesn't account for a myriad of other reasons they raise prices, including "Just because we can".
Take America Back From Isяael
Lumber up 100% and not due to theft
danish american
danish american Yıl önce
@sjcflawless So, I lived way back when Sears was the anchor store of malls. I also lived when pop stars came to sing in malls. Seats went away waaay before Amazon was only selling books online. Also, Amazon didn't really compete selling washers and driers, and that made Sears close. Nope. Malls are out, Amazon took the void that was already there.
denial phase Bitcoin
@Firebird Lover China had a lot to do with it also, Craftsmen tools were the shadetree mechanics tools of choice, big profit margins and quality at one time.
Firebird Lover
Firebird Lover Yıl önce
@sjcflawless Sears closed because of an inability to adapt to the market. Literally everything was more expensive at Sears than other big box stores, their customer service was virtually non-existent and they destroyed what was once one of the best home service teams in the world. They could have, and should have, survived Amazon. They just had their heads up their asses.
sjcflawless Yıl önce
@danish american Amazon was really the ultimate reason why Sears closed. Stolen merchandise was the number two reason. In the end, I can only go by the earnings and media reports. Sears was everywhere! The appliances were the cheapest. I’m pretty sure most of the loss occurred in areas where theft occurs often. I miss Sears though!
Kevin Healey
Kevin Healey 4 aylar önce
I'm sure Amazon will benefit if stores like Home depot are forced to close down. What Home Depot might do is, leave all the stuff locked down, and each item on display chained down. If someone wants to buy it, they inform the warehouse.
Cassandra Jackson
This is the craziest thing, I've every heard of. What happened to catching them and locking them up? Place a sensor on items! The one thing a thief doesn't like is an alarm, they run EVERY TIME! 😧
Sitharos 8 aylar önce
Too expensive and too time consuming, better to just write it off as a loss.
mytuberforyou 11 aylar önce
I bought a Milwaukee 12v battery that was in a large clear security box. I asked THREE HD associates to remove the box but got waved off, so I just took the whole box home and disassembled it at home. The box had an electronic security device, and the item inside had an RFID tag. Nobody stopped me leaving the store with the whole thing. And now, due to my having to disassemble it, I know how their security box actually works and could easily be defeated- not that I would, but not everybody is honest.
B Fun
B Fun Yıl önce
An alarm will not stop hard-core thieves or professional shoplifters
elbo Yıl önce
In the video it literally showed a guy running out as the alarm is going off...
Rick Clooney
Rick Clooney Yıl önce
From what I hear Home depot better keep a better eye on their employees including their loss prevention security employees. They take it before it hits the show room.
marvinshenk 10 aylar önce
Having an armed security guard at each exit checking receipts and stopping the ones who simply run out with cart loads of items would go a long way in stopping the thefts at Home Depot, but I guess they would rather lose $500k per year from a store than pay $300k for three well trained guards.
Bryan Campbell
Bryan Campbell Yıl önce
Home Depot are crooks. I’ve caught them charging a higher price at checkout then what is noted under the item in the store. When I bring it up to management they feign “it’s a mistake” I threatened to make a scene and manager gave me a huge discount. Target does the same thing, caught them charging a higher price at checkout a week ago and called manager, made a scene and manager gave me 50% off so I would go away. These large companies are the biggest crooks ever and they have the nerve to do this video painting themselves out to be the victims.
Alicia Romero
Alicia Romero 6 aylar önce
Ok, I understand the frustration but “threatened to make a scene”? 😭 the equivalent to an adult temper tantrum
JoeyA Yıl önce
Did she really just say “isn’t Home Depot big enough to absorb this issue?”
JoeyA 6 aylar önce
BRUCE LEE 7 aylar önce
meow meow meow
Sitharos 8 aylar önce
Yes and they are.
Zeph Smith
Zeph Smith 8 aylar önce
@Alessandro narom Do you know any insurers who are willing to consistently pay out more than they get paid in premiums? If a HD store gets $100,000 dollars stolen per year and insurance pays $80,000 (or $400,000 per your claim), that can only happen if *on average* HD pays more than $80,000 (or $400,000) per year in insurance premiums. Insurance companies are not charities and do no print money. What I'd like to suggest: put a sign on your car inviting thieves to take what they want because it's not really theft since you have insurance.
Road Runner
Road Runner Yıl önce
@DMAX4333 Maybe they choose not to and that's their right to determine not yours.
Jhase Glenn
Jhase Glenn Yıl önce
Noticed how he said the cost would be passed to the consumer. Maybe you should hire more employees. More security. Because your prices are too high to begin with. People can and will turn against higher prices. Then that will be your down fall. This day and age retail greed has people realizing what they can live with and what they can do without.
beunhaas 6 aylar önce
@Michael Lim $778,000 per $1 billion in sales is 0,0778%, do prices only rise that much because of this?
Jhase Glenn
Jhase Glenn Yıl önce
@Michael Lim people care about their families and supporting their families. Making their lives come together on a daily basis. Government and businesses have their hands out wanting more and more money from the people. Don’t act like businesses care about the consumers pocket because that is a lie.
Dragon's Red
Dragon's Red Yıl önce
Too late, America has already voted FOR big box. That ship has sailed and it ain't coming back no matter how much you wish
Michael Lim
Michael Lim Yıl önce
@Jhase Glenn Of course consumers consider what vendors goes through. This very discussion is just about that.
Michael Lim
Michael Lim Yıl önce
@Jhase Glenn Other businesses will take its place noticing an increase in demand to compete, thereby lowering the prices to get a piece of the pie.
Buds Galore
Buds Galore Yıl önce
It'll be everyone else's fault when they finally deny public access to the buildings. Bricking up the main entrances/exits and start filling orders out the side doors.
Buds Galore
Buds Galore Yıl önce
@Andrew Kitchens They're just closing stores instead.
Electronics For Fun
I think the canada home depot is already doing that.
junkjouster Yıl önce
Great business plan "ultimately we will have to pass it on" when has that never not been the case?
Pete Cartwright
Pete Cartwright 8 aylar önce
If you don't have valid photographic or video evidence of the person leaving the store with the goods, you set yourself up for an epic lawsuit. A loss prevention person knows if they see someone stealing, (pocketing), something they can't stop them if they lose sight of them for even a second. One of the best HD LP people I ever met was fired for just that. The guy walked around an endcap, dumped the goods on it and the LP person didn't see it. He stopped the guy outside and didn't find a thing. The LP guy was fired a few weeks later. We didn't have a lot of grab and runs but they did happen. Most would hide things inside or under other things. That's all changed now and so has the thief. Screw that drill. When you can grab 20 of them and run to a waiting vehicle, there's not a lot the retailer can do. Walmart now has a uniformed city police officer assigned to problem stores. HD will do the same soon.
Stylze 10 aylar önce
My home depot was getting robbed atleast 3 times a day taking tons of power tools and (funny enough mostly ryobi drills)copper wire. But we werent even allowed to stop them or even aproach them and they knew that. So it kept happening more and more. They wouldnt even run theyd walk out the front doors like nothing happened. It got so bad we werent even allowed to look at them
Terri Tucker
Terri Tucker 2 yıl önce
My son is a supervisor at home depot and got in huge trouble trying to stop a shoplifter in Owasso, ok store Very strange
MB Yıl önce
@Dan Dan exactly
Dan Dan
Dan Dan Yıl önce
It’s homedepots policy to protect your son from getting shot trying to stop a loser from stealing
the prophet ez1
the prophet ez1 Yıl önce
I saw someone shoplifting twice in one store. When I got with security they said their policy was not to apprehend them, but to report it to the police. That's messed up, and i could understand how they let it go like that.
John B
John B 10 aylar önce
Home Depot has a no confrontation policy. On rare occasion they have asset protection officers in the building. They cannot follow the thief into the parking lot. If the employee deviates from this policy, they are fired. Therefore, shrinkage will continue to be a major problem at the Home Depot.
SpanishWitty Yıl önce
Hard to feel sorry for Home depot loses😳
Ruben Velez
Ruben Velez Yıl önce
lifethroughthelenseof happiness... I'd like to know if you would feel the same if people were stealing from YOU everyday?
J D Yıl önce
I’m in law enforcement and I can tell you it’s a real problem. The only thing when we get their property back they never want to prosecute. They will also not call the police until the thieves have already let the store even if they have been watching them conceal items.
The Sneaky AP Guy
The Sneaky AP Guy 3 gün önce
@Eric Knoblauch I agree on that. The majority of my AP career comes from Walmart. Where there were four of us counting the APM. Having another person to bounce elements off makes observation a lot easier. The camera software is fine. I prefer the software THD uses. As for the cameras, absolutely not. THD would benefit greatly with a fully covered store. Not so much for live observations unless there's another AP on the floor. But for thefts that occurred out of sight of the AP. We could easily grab video needed and just go get a warrant. We do that now, it would just be a lot easier.
Eric Knoblauch
Eric Knoblauch 3 gün önce
@The Sneaky AP Guy The Home Depot needs to update the Theft Portal, and it's loss prevention incident reporting system. The company needs to see exactly how much is being recovered, and the dollar amount for the apprehensions that take place. Having only one person working Loss Prevention in a home depot is appalling. From my experience, apprehensions are better when two Loss Prevention agents are present. Other retail companies the size of a Home Depot, I have seen a staff of five or six agents. At The Home Depot where I worked they only had one agent, and a old and partially broken camera system.
Eric Knoblauch
Eric Knoblauch 3 gün önce
@The Sneaky AP Guy The Home Depot has a poor recording system. The Theft Portal needs to be revised. At The Home Depot where I worked numerous members of the night crew were allowed to remove unpaid for merchandise from the store while working overnight. Around my area where I once worked, numerous former employees have said the overnight manager would unlock the doors, and they would load power tools into their vehicles which were parked in the contractor pick up area in front of the store. They reported to me they took unpaid for merchandise from the store while on the time clock. I worked for 10 years in retail loss prevention, and in the locations and companies where I worked internal employee theft was over 60 percent of the apprehensions. Also. The Home Depot was the worst job, and employer I ever had. I have been in the retail trade for over 30 years. The Home Depot management team spends hours writing people up for being late due to a medical problem that they were given FMLA paperwork for in a job market where retailers are having a hard time filling positions and are short staffed. They did that to me. After they did that, I went home, and contacted an old former manager who was at a different company. I had a new job the next day, and I told The Home Depot where they can stick their job. The Home Depot is being run by a poor management team, and I hope they go out of business like Sears did. Their management is doing the same crap the managers did who ran Sears out of business. I do not shop at The Home Depot anymore.
The Sneaky AP Guy
The Sneaky AP Guy 3 gün önce
I agree on that. There are many areas that have Retail Task Force teams with PD and Sheriff Departments and it works great. Right as soon as we have observation of intent or we just know the suspect is about to or in the process of, we can contact the Task Force and if able, they'll be outside. Or they'll just come inside and arrest on the spot because concealment is shoplifting and concealment proves intent.
The Sneaky AP Guy
The Sneaky AP Guy 3 gün önce
@Eric Knoblauch The downside with a lot of companies and THD is one of them is they refuse to invest in their Asset Protection / Loss Prevention Departments. Why? Because we don't "generate" revenue for the company. And it's very hard for us to prove how much exactly we are saving the company from apprehensions and deterrents.
francis harrisn
francis harrisn Yıl önce
When I Was Hired At home depot I Was Over Joyed I felt This Is A Company I Can Grow With Like A Family I Worked 15 Months As a Front End Cashier Supervisor,Managers Called Me In To Work On My Off Days,I Worked Hard Alot Of Over Time, I Went Out Of My Way To Make Sure Each Customer Was Satisfied And I Created Proffesional Friendly Working Atmosphere For My Cashiers, Chad,Dee,Bri, and Joseph And My Cart Pushers Tee and Andrew...My One Year Anniversary I Put In For My Vacation For The Up Coming March (I was Denied My Vacation) I Went To The Store Manager Mindy She Approved My Vacation, Days Before My Vacation A Customer Ran Over My Foot With a Emtpy Lumber Cart,I Notified Store Manager ,I Went To A Doctor The Doctor Did X-ray Went On Vacation-After Vacation I was Called Into Work,I Went Into Work Wearing The Medical Boot Given To Me By My Doctor I Told Charlene I Will Try To Work My Foot Was Having Minor Pain At That Time,While at Work Chad Ask Me If I Was Leaving Home Depot-I said No Why?-Chad Said My Job Was Posted On The Computer,I went to the Break Room and On the Computer My Job Was Was Posted 3 Days Before My Vacation Was Over,I Thought It Was A Mistake,I Went Back To Doing MY Job,The Next Day I Tried To Work For 4 Hrs But My Foot Was In Severe Pain On MY Lunch Break I could Barely Walk I Told Manager Charlene I Am In Severe Pain I need To Go Home, Charlene Told Me I Could Not Go Home,My Husband Came and Got Me Took Me Home,Three Days Michelle H&R Called Ask Me If I was Coming Back To Work I told Michelle H&R I Will Be Coming Back To Work As Soon As The Doctor Release Me,Michelle H&R Ask For Another Medical Leave-I Told Michelle H&R The Doctor Said I After My MRI Is Done And The MRI Results is Given To Me By The Doctor-The Doctor Will Give Me Another Medical Leave Of Absense,June 3 In the Doctor Office With a Nurse In My Presense I Called Michelle H&R Ask For The Fax Number -Michelle H&R Told Me There Was a Meeting And I Was Terminated- I Told Michelle H&R I am At My Doctor Office The Nurse Can Fax The MRI Results And The Medical Leave Of Absense, Michelle Replied Oh I Do Not Know What To Do..I have Called Home Depot but Home Depot Does Not Return My Calls,June 4th I filed For Unemployment,I got Denied Unemployment Because (LIED Home Depot Said I Voluntary Quit..
Orlando Cuellar
Orlando Cuellar 9 aylar önce
im glad u got fired get back to work
Boathousejoe D
Boathousejoe D 11 aylar önce
It's not just the big box chains.And from what I've observed employees are often complicit.
MyMusic Account1
MyMusic Account1 8 aylar önce
Super simple solution, make the power tools section of the store it's own department, and nothing leaves the department without being paid for. That's how sporting goods stores handle gun sales.
Jose Velez
Jose Velez 8 aylar önce
It’s a shame that some people do not earn their living in an honest way and resort to stealing from honest businesses (big and small) for a few bucks. The cost of goods is past down to us, the consumers who don’t think of stealing from stores. Home Depot says that they don’t increase prices on items due to shoplifting, but they do.
J Jones
J Jones 7 aylar önce
I hope it stops the theft. I see us having to stand in lines to get into a store....losing our freedom to just meander while shopping. So sad.
Callme Ishmael
Callme Ishmael Yıl önce
The professional shoplifters know that major retailers now have a hands-off policy toward shoplifters. Employees can be fired for making any attempt to physically stop shoplifting.
Marc Gyver
Marc Gyver 11 aylar önce
Yep. When I used to steal as a youngster, I knew the places that did and didn't have that policy. Guess where we went.
Electronics For Fun
they can't stop you if you know where the camera blind spots are. I have chased my fair share of tweakers, nobody saw a thing.
Wes Johnston
Wes Johnston Yıl önce
They could start by..... not letting thieves leave the store. Lowes has a do no confront policy and just lets them walk. Once when I was in a store, a guy walked right past an off duty out of uniform cop as he was getting rung up. The cashier said "it happens all the time" and the cop went out in the parking lot and arrested the thief on the spot. So big box retailers: DOn't sit on your hands and watch your inventory walk out the door. STOP the thieves.
Brunoco General Contractors
Thanks CNBC, that was super informative!
Trucks Trees Toys
Trucks Trees Toys 8 aylar önce
All of these stolen goods get sent to Amazon from multiple seller accounts. The stolen goods get put on the shelf right next to legitimate ones and are sold randomly. It is really easy to sell stolen goods on Amazon (not to mention counterfeit ones) because when a seller sells their product it gets pulled off the shelf randomly. It can be the actuall item that the theives sent in or an item from a legitimate wholesaler. Think about how scary this is for food, hygeine products, etc if you receive a counterfeit one with unknown chemicals in it from a reputable seller because the Amazon stock of the product is a mix of real, fake, or stolen products. Buying off Amazon has unfortunately become a direct support of organized crime. In turn you are also funding these crime operations which aren't limited to stolen power tools....think human trafficking, drug distribution, etc.
OldCountryman Yıl önce
Both Home Depot and Lowes are terribly run companies. The store managers hide from the customers and the employees go out of their way to avoid being helpful. I hate going in to either one and I blame corporate management.
Janis Kuchler
Janis Kuchler 3 aylar önce
Allen Santee
Allen Santee Yıl önce
Remove the self checkout and Home depot will save millions Note:I am a Home Depot employee
BRUCE LEE 7 aylar önce
meow meow meow
Big Bird
Big Bird Yıl önce
You're fired
avman2cl Yıl önce
@Mr. Smith because at self checkout, especially without the weight scales, it's easy to just throw stuff in the bag without scanning. A cashier will scan everything they see
Ron Swonke
Ron Swonke Yıl önce
@dimentia Biden you're right I come in as a customer and leave as an employee they should owe me vacation time
Mr. Smith
Mr. Smith Yıl önce
How will having cashiers make a difference? They're cashiers not security guards. If people want to steal a cashier is not going to be a deterrent.
blastman8888 Yıl önce
Pawn shops are required to turn in pictures and descriptions of each item to the local police department pawn detail unit. If the Pawn Detail unit is not doing their job then that is where media should ask questions. Pawn shops don't ask customers 50 questions where they got the item from the answer will always be "I bought it", Or "It was a gift". This is the job of the police department to figure out what is stolen and what isn't. If Home Depot is not reporting items that they had stolen to the police that's their own fault. Likely no pawn shop employee will ever be charged with a crime by not asking questions there is no legal requirement for a pawn shop to investigated the customer.
Kit Fisto
Kit Fisto Yıl önce
That's not what is happening here. The Pawn Shop is telling the thieves what items to steal and then knowingly selling stolen merchandise. That's called "fencing", and it's a crime punishable by law.
william green
william green Yıl önce
Here's a crazy idea, hire guards for the doors instead of firing employees.
BRUCE LEE 7 aylar önce
meow meow meow
Zeph Smith
Zeph Smith 8 aylar önce
@PhillLsx Ga. Agreed. People who think shoplifting or organized retail theft is OK because it just comes out of the pockets of CEOs are naive at best. Nor does it come from shareholders pockets. Ultimately it all comes from prices charged to customers. Likewise those who think insurance just pays for it all anyway (as if insurance just prints up the money they disburse rather than charging premiums that must more than cover their disbursements). (Which is why a large company like HD is usually self insured; but this paragraph still applies to smaller entities). But the good news is that currently, 99.92% of purchases are paid for (if shrinkage losses account for 0.8 million per billion of sales). So society is still overwhelmingly honest. And all that said, I believe that in some ways the largest cost is not in dollars, but in a moral injury to the social compact. People witnessing open theft without visible consequence feel less positively invested in the society, or in following the rules. "Why bust your gut to pay when others just walk out with what they want?" It breeds cynicism and resentment.
PhillLsx Ga.
PhillLsx Ga. 8 aylar önce
@Zeph Smith true. But when theft goes up the prices of the items go up to compensate. The CEOs will not lose..
Zeph Smith
Zeph Smith 8 aylar önce
@PhillLsx Ga. But if the security guards prevented enough theft to more than pay their wages, the CEO would have more money not less.
Arturo Camaney
Arturo Camaney 10 aylar önce
@Barry Suss Technically, the courts allow anyone to physically "detain" since the courts have expanded citizen's arrest to include the commission of either a misdemeanor or felony in a citizen's presence.
Dan O'Connell
Dan O'Connell 8 aylar önce
They send out their on-line ordered power tools in big and bright orange Home Depot boxes. I lost a drill I had ordered through the freight carriers/warehouses involved. I checked the delivery within 2 minutes at my door and the expensive item (hammer drill) was gone from the damaged box. The smaller (and cheap) grinder was still there. I would hope they will eventually at least try to disguise those orders better...not in their orange logo boxes. I'm doing store pick-up orders from now on.
w3vjp Yıl önce
Thieves are scum - whether they’re shoplifters, or they’re huge corporations who gouge customers during a pandemic.
Alexander Drywall
Yea they’re always watching me as I shop at the Home Depot. I’m a contractor. But because I’m covered in tattoos I look like a potential “criminal” It’s so disrespectful & humiliating. Because of these people and their theft prevention people I can never shop in peace.
Alexander Drywall
@Him Him it’s not my fault she cheated on you with a handsome guy covered in tattoos. But it’s okay. You can let it go now. It’s gonna be okay. I’m not him I’m not him Him him
Him Him
Him Him Yıl önce
Maybe you should have thought about that before covering your body in ugly tattoos. Blame yourself
Greg Barrington
Greg Barrington 8 aylar önce
It's really something to go buy a few materials driving through the parking lot when about 12 people jump in the back of your truck and Surround your vehicle beating on the windows and hoods looking for work before you can even get parked and get into the store and don't ever leave anything in the back of your truck or on your trailer I think if we started fingerprinting and putting fines on a lot of these people that are stealing we could recoup some of that money keep the prices down
19grinch77 Yıl önce
They treat their staff so poorly that they don't care unless the store manager is in house that day.
Chris Hax
Chris Hax Yıl önce
"How is it that they can sell it for even less than a big box retailer can even buy that product for?" Well, I guarantee home depot buys a drill for $20 and then sells it for $120, $99 on "sale".
Zeph Smith
Zeph Smith 8 aylar önce
If they can buy it for $20 new from the manufacturer, then it will be far cheaper at some other store or at Amazon. More likely they buy for $90-100.
Matt.squarebody Yıl önce
That's funny because retailers make next to nothing per sale, they make their money in other aspects of the business or other products. But I DeWalt drill that was $120 at home Depot was genuinely probably $99 out the manufacturers door...
delgadojc2 10 aylar önce
I have no pity for shoplifters and wish they would at least get a year in jail for the crime, not for the value. Let me explain: The cost to society goes beyond the store. Back in the 1980s you had greater access to products, you could open boxes to see if the product was what you expected and you could surely open your new purchase at home with your bare hands. Because of these miserable low lives, now everything comes sealed as it if were cash. I used to visit elderly homes and one problem the elderly have in common that is a direct consequence of the actions of these criminals is that the elderly cannot open the products they buy with their money. This is very sad, as any dependency on other people robs you of your dignity and we all will be old at some point: How stupid you will feel when you need somebody to open a darn toothbrush for you. And this is completely gratuitous, completely artificial, just the result of our decay in morals and liberals trying to make crime seen not as a bad thing but classifying it in different levels. Stealing from stores is BAD, period and there should real penalties for committing this crime, regardless of being a $3 screwdriver or a $200 cordless drill.
Irene Max
Irene Max 9 aylar önce
If the big retailers had enough employees, there would less shoplifting. Staffing levels are ridiculously low in many stores.
Noah Estus
Noah Estus Yıl önce
The people who couldn’t find someone to help in Home Depot finally figured out they could use that for their criminal advantage. But for real; why not put little cameras on the big item rows that the criminals can see kind of like Walmart and other retailers.
Miguel Hernandez
Miguel Hernandez Yıl önce
They make up for the loses with lumber pricing.
Ron Weaver
Ron Weaver Yıl önce
The only person that can approach you went caught stealing is loss prevention mgr. ..if an employee approaches you that employee is fired ..........fact worked at sunset valley home depot ...6 years ...
The Following is a Test
Saying the company is losing 700k would be much more impressive if it wasn't "per billion in sales". Great use of government resources there.
TheoneGodfather Yıl önce
It would nice if something could be done to stop all the thieving.
Brian Allison
Brian Allison Yıl önce
When you have a society where the businesses pay workers livable wages and the economy is well maintained and regulated by a competent governing body, the drug use and criminal activity like stealing will shrink substantially automatically. You dont even need said special units who stand around at the end of the day wondering why it keeps getting worse because when you address the real problems things only get better.
Dawn Colayco
Dawn Colayco 8 aylar önce
Saw it happening in pasadena petco disgusting Z. I cannot deal with how many people just got away with it. And they had to be very careful to have a manager see it . I was working for in store demo sales person full time. I used to work in a smaller pet store in Oregon store all by myself which was getting more and more yearly . Then people used the dog food to raise puppies and return empty bags saying they didn’t like the food. Eventually our competitor that tried to match our policy and lower prices died. And my boss got smarter.
chronicreader 4 aylar önce
Stores could put up security gates that are locked unless you scan your receipt to exit. I don't think they exist yet but it seems like someone could really make it big inventing and selling a system like that to stores.
Duane Linstrom
Duane Linstrom 11 aylar önce
I’ve seen ads for brand name tools, but ignored them because if something seems too good to be true, it is. I figured the merchandise was jut cheap, worthless knockoffs. Stolen is worse than cheap knockoffs.
Solo Traveler
Solo Traveler 7 aylar önce
Gosh, it's almost like the very media outlets that created and promoted this type of behavior is now reaping the rewards by making their own news.
Javier Jaime
Javier Jaime Yıl önce
That's what happens when you have self checkouts....one gets scanned one doesn't
Kaipo 6 aylar önce
Month ago I walked into Home Depot Kauai and some dude was about to walk out of the store with a cordless tool. Store employee yelled at him are you going to pay for that than the dude turned around and said I forgot to pay and walked back into the store.
CharlesJ Ebarb
CharlesJ Ebarb Yıl önce
I worked as a vendor, fixing all the merchandise racks as well as the uprights in the lumber department. I worked in the stores nationwide, on the graveyard shift. I seen people literally walk out the doors with THOUSANDS of dollars of merch. And I’m talking about OTHER VENDORS! 😂😂😂
Steve Otting
Steve Otting Yıl önce
In California, crooks can steal up to 950 and get a misdemeanor. Over is a felony. No one does anything about it.
Greg Barrington
Greg Barrington 8 aylar önce
I'm from Austin Texas and a general contractor and we've already had one Home Depot close to theft you could buy anything in the parking lot have price of what it was selling for in the store thanks to our immigration process and now I'm seeing teams in new stores were they come in in groves and just wipe them out totally it's a damn shame I hope you guys stay on top of it I'd much rather shop on Depot then Lowe's any day of the week
Brett S.
Brett S. Yıl önce
$800,000 out of $1,000,000,000 Looks funny when you write it down... That Is less than 0.1% out of the corporate fatcats and shareholders pockets. That isn't even taking into account the markup from production overseas that is happening, which can be anything from 20-80% or more. Do these companies even pay taxes? Let's go after more poor people on REAL taxpayer's dime.
Rafael cruz
Rafael cruz 9 aylar önce
There should be a law to allow the store clerks to have at least a teaser or bear maze. To stop this useless people and then call the authorities
appleblossomxo Yıl önce
What a racket against small business owners that cannot afford the losses like big-box stores. Why aren't the insurance companies chiming in on this. What happens to all the merchandise in the police evidence lockup?
onecrazywheel 11 aylar önce
When the Door Alarms 🚨🚨 go OFF, most staff at Home Depot and Lowe's just rush people through and turn OFF the alarm. That could be half their problem right there. They need more of their staff to watch what goes out the doors ...
Barry McCreary
Barry McCreary Yıl önce
Good going officers thanks for being on the ball
Stephen Jacks
Stephen Jacks Yıl önce
Have to wonder why Home Depot has more shoplifting than Walmart and has 3x the security per store. I have worked as a vendor at Home Depot stores and spoken with their security staff.
One Hundred Percent Ice
I find it hard to care about shoplifting when wage theft dwarfs all other forms of theft put together, including shoplifting.
me toon
me toon 7 aylar önce
Don't forget; _Employees_ account for a higher percent of theft, than customers.
Dom Whitty
Dom Whitty Yıl önce
"They're apart of the crime are they not" obviously if they're writing the list for the booster to steal, they're clearly part of it. Truly a stupid question
Fashion Life
Fashion Life Yıl önce
Its not its just speculation a Pawn Shop doesn’t need to give a list to Boosters and they are not the police to be asking ppl where they got some undervalued items they are just there to loan momey for the item thats it
W nelson
W nelson 10 aylar önce
These are organized criminal organizations therefore they can be charged with a felony under the RICO statue. Under the RICO Act, a person can be charged with racketeering - which includes bribery, extortion, illegal drug sales, loan sharking, murder and prostitution and organized theft - if he or she has committed two of the 27 federal and eight state crimes under U.S. legislation within a 10-year period.
RiversJosh12 Yıl önce
Homedepot also hires young adults in order to pay less per hour, Give part time hours to escape providing health benefits, and provide false incentives that only teenagers would fall for such as if you work hard here we promote within only to find that most promotions were beautiful cashiers who were having sexual relationships with managers or department supervisors. Home Depot is really a horrible company such as amazon or the like! I could care less about their shrink margins, I wouldn’t doubt it if most their so called associates are robbing them blind to afford ends meet!
palillo2006 Yıl önce
Let me guess, shop lifting got bad when they installed the self checkouts. Why not pay for more cashiers?!! There are no self checkouts at Lowes and it would be pretty difficult to walk out of things from that store. The lanes are close tight and blocked if not in use.
Bass Man
Bass Man Yıl önce
@Raymond Same thing happened on a gig in a Vegas hotel back in the day. We were not allowed to make adjustments to our amps after the sound check. A union guy would walk out and raise your volume, or whatever, for you. I liked that they did the load in and load out. That part was great.
Him Him
Him Him Yıl önce
No no, bring back store security being able to tackle the criminals and actually stop them.
palillo2006 Yıl önce
@Brendan M not so fluent? No homes around are under 500k, city next to me no home is under 800k. 😂
Brendan M
Brendan M Yıl önce
The lowes near me has a self checkout as well, pretty sure that's how you tell you're living in the not so affluent places...
Jane Nicholson
Jane Nicholson 8 aylar önce
Also shrink comes off the employees profit sharing so the company doesn't loss anything from theft and fraud. It would take alot of shrink to hurt the company.
ON THE ROAD WITH YODE 8 aylar önce
I entered Home Depo in Kelowna BC Canada to pick up supplies for a project. I was building in my head so I was looking for various options throughout the store. I was then approached by two different employees that were obviously in store anti theft detectives ( but not under cover). It was insinuated that I was under observation. I have never been so insulted in my life! I understand they have a problem. But I'm not it! I was an honest, legit customer. I left but made a complaint to management via telephone. The person I spoke to couldn't have cared less. That was two years ago. I haven't been back and never will.
biscoito1r 8 aylar önce
Only a thieve would feel offended.
4miSoul Yıl önce
Home Depot once accused me of stealing. Said they seen me on camera sticking a Circular Saw blade in my jacket...I laughed thinking they were joking, but then they said they will call the police if I didn't show them my waistband.....they didn't even apologize after I showed them .....shop LOWES ever since.
Jason Ryan
Jason Ryan Yıl önce
I remain skeptical
Nicholas Mucci
Nicholas Mucci Yıl önce
You can sue them for that,.....
Thomas L.
Thomas L. Yıl önce
@Danny Sunay THATS the girl that’s been on my mind... ALL the time!
WCGwkf Yıl önce
@dimentia Biden suing is why this is a problem in the first place. Thiefs can't be touched and can just sue which costs more than the items.
Troy Polamalu #KingTroy #TrojanLegend #SC
Lowe's is for Housewives and Soccer moms. Lowe's is like a expansion of Walmart. Home Depot is where the Big Boys shop
Laserred01 Yıl önce
I guess it's more profitable in the long run for HD to just let the merch get stolen. Our store has no AP employee. No working anti-theft systems, etc. All we have is eyes and cameras. Thieves know this and take advantage! The hidden cost of this shrink is when a customer comes in and says "it shows you have 2 of these in stock!" but there are zero.
Rick Darris
Rick Darris Yıl önce
I can't think of a single reason why shoplifting has skyrocketed...
architecture05 Yıl önce
Ultimately you will have to have stronger preventative measures or just go strictly online/pickup, no more walking around in store.
Jody Colvin
Jody Colvin Yıl önce
All I saw was law enforcement going after pawn shops. Passing laws to take down pawn shops.
Esuper1 Yıl önce
Because... pawn shops are the fencers? Any of this registering? Stop smoking so much weed man.
Creflo Peso
Creflo Peso Yıl önce
I only buy used stuff on offer up. And I pay for to rent movies through Amazon. There still honest people out here folks
Jack Friday
Jack Friday Yıl önce
Unfortunately this will continue as long as these criminals have a place to sell their stolen merchandise…like the pawn shop who claims they don’t buy stolen merchandise and have to log all serial numbers and give it to the authorities….right, just accidentally change or leave off one number… Even cart loads of beer and wine and meat as well being stolen and sold to restaurants, bars, gas stations…
Clint Coop
Clint Coop 6 aylar önce
Biggest shoplifting team I witnessed was in Spokane Washington there were atleast 20 of them I watched them make trip after trip out of a Walmart.....it was crazy!!! I'm positive management and the door guys had to all be involved as well....they probably stole 40,000$ of merchandise....
Tim Saunders
Tim Saunders 8 aylar önce
Since 1985 Home Depot has always been there when I needed them. They open at 6 am and close after dark. They carry a few contractor grade tools, but do carry a full line homeowner and wanna be a contractor type tools. They're nails, screws, fasteners by brand names like Bostitch, Teco are crap. The line of Behr paint is crap, Chainsaws, weedwackers, toolbelts- all crap. They also carry some contractor grade like Klein, Makita Pro, but the list is short. Stanley used to be a quality tool maker but their HD line is also crap. I wouldn't buy a saw blade, grinding wheel, or measuring tape from them, and surely wouldn't buy any of the lumber they sell, but I will buy some of the products that also sell extended warrantees.
Robert Lee
Robert Lee 8 aylar önce
That is a great idea 💡 not allow in the tool to work unless you go through the checkout > I love that technology to stop thieves !
Daniel D. Fuller
Daniel D. Fuller 2 yıl önce
I tried watching this on the official website but it kept stopping Stop thief! Ultimately I will shop from Amazon. Steal from others not good idea and HD needed improve they’re customer service for sure.
DeathToRealMetal 4 aylar önce
Almost 800k in theft per billion in sales yet most companies will say security cost too much. Also if liberal cities didnt make these thefts misdemeanors maybe they wouldnt be so out of control. If laws on theft were more harsh and security was hired and could detain these kinds of thefts would be more difficult and not worth it for alot of people.
Fil Mart
Fil Mart Yıl önce
So if Home Depot sells a drill for $129.99, the pawn shop sells it for $79.99…this means the pawn shop bought it from the thief for maybe $20.00! That’s right…they need to display it and they are taking all the risk if it doesn’t sell.
James Shute
James Shute Yıl önce
Figures it would be a CNBC reporter asking "why is this a problem?".
Chris Lapp
Chris Lapp Yıl önce
If the thieves walked in and grabbed her and left, then he could ask her the same dumb question.
AirHammer RC
AirHammer RC Yıl önce
@Wailwulf No, I'm from Vega Prime....where crime and stupid questions are ILLEGAL.
Wailwulf Yıl önce
@AirHammer RC Are you?